Frequently Asked Questions
Expert guidance on your fine jewelry journey.
Does Gunderson's offer insured shipping?
Yes, every order is shipped via fully insured carriers to ensure your fine jewelry arrives safely. A signature is required upon delivery for all high-value items.
What is your return and exchange policy?
We offer a 30-day return window for most unworn jewelry in its original condition. Please note that custom-designed pieces and engraved items are final sale.
How do I determine my correct ring size?
We provide a complimentary printable ring sizer on our website. Alternatively, you can visit any of our showroom locations for a professional fitting by our master jewelers.
Do you provide appraisals for insurance purposes?
Every purchase over $1,000 includes a complimentary retail replacement appraisal performed by our GIA-certified gemologists.
Can I customize an existing jewelry design?
Absolutely. Gunderson's specializes in custom jewelry design. Our artisans can modify existing styles or work with you to create a completely unique piece from scratch.
What kind of warranty do you offer on engagement rings?
We provide a lifetime manufacturer warranty against defects. We also offer complimentary cleaning and prong inspections every six months to ensure the security of your diamonds.